End User License Agreement

1. Parties and Definitions

This Agreement is between Flashverse Technologies Private Limited ("Company," "we," "us," or "our"), incorporated under the laws of India, and you, whether acting in a personal or business capacity ("User," "you," or "your").

1.1 Definitions

• "Service" — the ClipCaption.io web application, mobile applications, browser extensions, APIs, and all associated features and content.
• "Content" — any video, audio, text, captions, transcripts, or other material you upload, submit, or generate through the Service.
• "Output" — captions, transcripts, subtitle files, and any other content generated by the Service's AI processing of your Content.
• "Interaction Data" — behavioural and usage data generated by your use of the Service, described fully in Section 8.
• "Personal Data" — any information relating to an identified or identifiable natural person, including name, email address, phone number, device identifiers, and payment details.
• "AI Models" — machine learning models developed, trained, or operated by the Company or its Sub-Processors.
• "Sub-Processors" — third-party providers engaged by the Company to process data, listed in Section 9.
• "Subscription Plan" — a paid or free-tier access plan described in Section 4.
• "Business User" — any legal entity or individual using the Service for commercial, agency, or multi-client purposes.
• "California Input" — Personal Information (as defined under CCPA) of California consumers contained in Content uploaded by a Business User subject to the CCPA.

2. Eligibility — 18+ Requirement

THE SERVICE IS INTENDED SOLELY FOR USERS WHO ARE 18 YEARS OF AGE OR OLDER. BY CREATING AN ACCOUNT OR USING THE SERVICE, YOU REPRESENT AND WARRANT THAT YOU ARE AT LEAST 18 YEARS OLD. IF YOU ARE UNDER 18, YOU MAY NOT USE THE SERVICE UNDER ANY CIRCUMSTANCES.

We do not knowingly collect Personal Data from persons under 18. If we become aware that an account has been created by a person under 18, we will immediately terminate that account and delete associated data.

If you are a Business User accepting this Agreement on behalf of a legal entity, you represent that you have the authority to bind that entity to this Agreement and that all end users accessing the Service through your account are at least 18 years old.

3. License Grant and Restrictions

3.1 License Grant

Subject to your compliance with this Agreement and payment of applicable fees, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service for your personal, creative, or internal business purposes.

3.2 Restrictions

You may not:

• Copy, modify, distribute, sell, resell, or sublicence the Service or any portion of it.
• Reverse engineer, decompile, or attempt to derive the source code of the Service or its AI Models.
• Use the Service to develop a competing captioning or AI transcription product.
• Circumvent, disable, or interfere with security, rate-limiting, or access-control features.
• Resell, white-label, or offer the Service as a bureau or managed service to third parties without prior written consent from the Company.
• Use automated scripts or bots to access the Service in excess of your plan's usage limits.
• Remove or obscure any proprietary notices within the Service.

Business Users with agency or multi-seat needs should contact us at contact@clipcaption.io for a separate commercial agreement.

4. Subscription Plans, Fees, and Refunds

4.1 Plans and Pricing

The Service is offered under the following plans. All prices are inclusive of applicable GST and are subject to change with 15 days' notice:

Minutes are deducted upon submission of a processing job. Paid-plan minutes do not roll over to the next billing cycle. The free trial's 2 minutes are a one-time grant that does not renew, but remain available until used.

4.2 Top-Up Credits

If you exhaust your plan's allocation before the end of a billing cycle, you may purchase top-up credits at rates published on the pricing page. Top-up credits do not expire and remain available until used; they are non-refundable once any portion has been consumed.

4.3 Payment

Subscriptions are billed monthly in advance. By providing payment details, you authorise the Company to charge the applicable fee on each renewal date. We do not store raw payment card data; payment instrument data is processed and stored by PCI-DSS-compliant payment processors.

4.4 Refund Policy

• Free Trial: No charges apply; no refund applicable.
• Paid Subscriptions: A full refund will be issued if you request cancellation within 7 days of your initial purchase or renewal date AND less than 20% of your plan's minute allocation has been consumed in that cycle. Requests must be submitted to contact@clipcaption.io.
• Top-Up Credits: Non-refundable once any portion has been consumed.

After 7 days or after consuming 20% or more of your allocation, no refund is available for that billing period. Nothing in this Section limits your statutory rights under the Consumer Protection Act, 2019 (India) or equivalent consumer protection laws in your jurisdiction.

4.5 Cancellation

Cancellation of a paid subscription takes effect at the end of the current billing period; you retain access to your plan's features until then. Deleting your account does not automatically cancel your subscription; cancel explicitly via account settings or by contacting contact@clipcaption.io.

5. Your Content

You retain all ownership rights to your Content. By submitting Content, you grant the Company a worldwide, royalty-free, non-exclusive licence to host, store, transcode, process, and display your Content solely to provide the Service to you. This licence terminates when you delete the Content or close your account, subject to backup and legal retention obligations.

You represent and warrant that:

• You own or hold all necessary rights, licences, and consents for your Content.
• Your Content does not infringe any copyright, trademark, privacy, publicity, or other rights of any third party.
• You have obtained the written consent of every identifiable natural person whose voice or likeness appears in your Content to use that person's voice or likeness in the manner contemplated by the Service and this Agreement.
• Your Content complies with all applicable laws.

We store your uploaded video, audio, and generated caption files on our servers for the duration of your account and for up to 90 days following account deletion, unless legal obligations require longer retention or you request earlier deletion.

5.1 Data Portability and Content Return

Upon written request to contact@clipcaption.io, and within 30 days of such request, the Company will provide you with a copy of your Content Data (uploaded video and audio files and generated caption/transcript files) in their original uploaded formats, or as a ZIP archive where individual file return is not practicable. This right applies during the life of your account and within the 90-day post-deletion retention window.

Upon expiry or termination of your account, you are responsible for retrieving and saving your Content before your account is closed. Following the 90-day post-deletion retention period, the Company will securely destroy your Content Data and is under no obligation to retain or return it thereafter.

6. Acceptable Use Policy

You agree not to use the Service to:

• Process Content you do not have the right to use or distribute.
• Generate or distribute captions that are defamatory, discriminatory, or designed to harass or harm any person.
• Produce deepfakes, synthetic media, or manipulated content designed to deceive viewers about its origin or authenticity without appropriate disclosure.
• Process Content involving minors in any sexual, exploitative, or inappropriate context.
• Circumvent intellectual property protections, including captioning content in violation of licensing restrictions.
• Transmit malware, spam, or engage in phishing via the Service.
• Attempt to probe, scan, or test the vulnerability of the Service or its infrastructure.
• Exceed the usage limits of your Subscription Plan through automated or scripted means.

The Company reserves the right to suspend or terminate accounts that violate this Section without refund. These prohibited use categories may be updated from time to time by posting revised terms; continued use constitutes acceptance.

7. Intellectual Property and Output Ownership

7.1 Company IP

The Service — including all software, AI Models, algorithms, interfaces, trademarks, and documentation — is owned by the Company and protected by applicable intellectual property laws. No ownership rights are transferred to you by this Agreement.

7.2 Output Ownership

As between you and the Company, you own the Output you generate using the Service, subject to the following:

• The Company and its licensors retain all rights in any Company-owned content (templates, branded styles, AI-generated elements provided by the Company) that may be incorporated into Output.
• The Company makes no representation that AI-generated captions or transcripts are original works or free from third-party IP claims. You are solely responsible for reviewing Output before publication or commercial use.
• The licence granted to the Company in Section 5 extends to Output for the purpose of improving the Service.

7.3 Feedback

If you submit suggestions, ideas, or feedback about the Service, you grant the Company a perpetual, irrevocable, royalty-free, worldwide licence to use that feedback for any purpose without obligation or compensation to you.

7.4 Copyright Infringement Notices

If you believe Content on the Service infringes your copyright, send a notice to contact@clipcaption.io with: (a) identification of the copyrighted work; (b) identification and location of the infringing material; (c) your contact details; (d) a statement of good-faith belief; and (e) a statement of accuracy and authority. The Company will respond in accordance with the Information Technology Act, 2000 (India) and applicable law.

7.5 Promotional Use of Your Content

The Company will not use your Content (uploaded video or audio) in marketing, promotional, or advertising materials without your prior written consent. If you wish to opt out of any use of your Output (AI-generated captions) in anonymised product demonstrations or marketing, contact us at contact@clipcaption.io.

8. Data Collection and AI Model Training ★

8.1 Categories of Data We Collect

(a) Personal Data

• Identity data: name, email address, phone number provided at registration.
• Device data: browser type, OS version, screen resolution, IP address, device identifiers.
• Payment data: subscription tier, billing history, payment method type. Raw card data is not stored by us.

(b) Content Data

• Video and audio files you upload.
• Transcripts, captions, and subtitle files generated from your uploads.
• Edited or corrected captions you produce using the editor.

(c) Interaction Data (used for AI training — see Section 8.3)

• Feature usage patterns: features accessed, action sequences, buttons clicked, navigation paths.
• Caption editor interactions: edits, corrections, style selections, and formatting choices applied to AI-generated output.
• Feedback signals: ratings, thumbs-up/down, bug reports, and explicit quality feedback on AI outputs.
• Processing metadata: media duration, format, language detected, AI confidence scores, generation latency.
• Session data: session duration, error events, retry actions, and feature adoption metrics.
• Session replays: recordings of your interactions with the Service — mouse movements, clicks, taps, scrolling, and page navigation — captured via a third-party analytics provider (Microsoft Clarity) so we can reproduce and diagnose sessions and improve usability. On-screen text is masked by default; we do not capture the contents of text you type or of masked fields.

8.2 How We Use Personal Data and Content Data

• To provide, operate, and maintain the Service.
• To process payments and manage your subscription.
• To communicate with you about your account, updates, and support requests.
• To detect and prevent fraud, abuse, and security incidents.
• To comply with applicable legal obligations.

We do not use the actual video or audio files you upload ("Content Data") to train AI Models without obtaining separate, explicit, informed consent from you. If we introduce such a programme, we will notify you and seek fresh consent before doing so.

8.3 Use of Interaction Data for AI Model Training

Your Interaction Data is used as training and evaluation data to improve our AI Models:

• Caption corrections and edits are used as supervised training signal to improve transcription accuracy and style adaptation.
• Feedback signals (ratings, thumbs-up/down) are used as reward signals in reinforcement learning from human feedback (RLHF) pipelines.
• Usage and session data are used to identify model failure modes and prioritise improvements.

This use applies equally to Free and Paid Subscription users. There is no opt-out from Interaction Data collection while using the Service; it is a condition of use.

8.4 What We Do Not Do

• We will not sell your Personal Data or Interaction Data to third parties for their independent marketing or advertising purposes.
• We will not use your Content Data (video/audio) for AI training without separate explicit consent.
• We will not use Interaction Data to identify you personally for purposes beyond operating and improving the Service.

8.5 Data Minimisation and Pseudonymisation

Where technically feasible, Interaction Data used in AI training pipelines is pseudonymised or aggregated prior to use. Due to the nature of machine learning training, complete anonymisation cannot be guaranteed. Interaction Data already incorporated into trained model weights cannot be individually extracted or deleted upon an individual deletion request.

8.6 Retention

8.7 Your Consent

By accessing or using the Service, you:

• Acknowledge that you have read and understood this Section 8 in full.
• Expressly consent to the collection of Interaction Data and its use for AI Model training as described above.
• Acknowledge that this consent is a condition of the licence granted in Section 3.
• If acting on behalf of a Business User, represent that you have authority to bind that entity to this consent.

9. Third-Party Sub-Processors

The Company engages the following third-party sub-processors who may process your data in connection with the Service. Each is bound by a data processing agreement that prohibits them from using your data for their own independent training or commercial purposes:

An up-to-date list of sub-processors is maintained at clipcaption.io/sub-processors. We will notify you of material changes to this list via email or in-app notice at least 15 days in advance.

Sub-processors located outside India may transfer your data to their home jurisdictions. By using the Service, you consent to such international transfers, subject to appropriate safeguards (including Standard Contractual Clauses where required).

10. International Users — GDPR, EU DSA, and CCPA

10.1 GDPR (EU/EEA Users)

If you are located in the EU or EEA, the General Data Protection Regulation (EU) 2016/679 ("GDPR") applies to your Personal Data. Our legal bases for processing are:

• Contract (Art. 6(1)(b)): processing necessary to provide the Service under this Agreement.
• Legitimate interests (Art. 6(1)(f)): fraud prevention, security, and improving the Service.
• Consent (Art. 6(1)(a)): Interaction Data for AI training (Section 8) and marketing communications.

Your GDPR rights include: access, rectification, erasure, restriction of processing, objection to processing, and data portability. To exercise these rights, contact contact@clipcaption.io. Note that erasure of Interaction Data already incorporated into model weights may not be technically feasible; we will inform you of any such limitation.

International transfers of Personal Data from the EEA to sub-processors in the USA are made under Standard Contractual Clauses (SCCs) adopted by the European Commission.

10.2 EU Digital Services Act (DSA) Disclosures

If you are an EU resident, the following DSA disclosures apply:

• DSA Point of Contact: For DSA-related communications, contact contact@clipcaption.io. This contact is also available to EU Member State authorities.
• Content Moderation: The Service uses automated review tools to evaluate Content for compliance with this Agreement and our Acceptable Use Policy (Section 6). Flagged Content may be reviewed by human moderators. If we take action to restrict or remove your Content, or suspend your account, we will notify you with reasons.
• Notification of Illegal Content: To report Content you believe violates EU or Member State law, email contact@clipcaption.io with: (a) a detailed explanation of the alleged illegality; (b) the URL or location of the Content; (c) your name and email address; and (d) a statement confirming your good-faith belief.
• Complaints: You may submit a complaint, free of charge, if we restrict your Content, suspend your account, or restrict your ability to use the Service. Email contact@clipcaption.io with your full name, account email, a copy of the decision received, and a detailed explanation of why the decision was in error. You may also refer disputes to a certified out-of-court dispute settlement body in your EU Member State.
• Criminal Activity: If we become aware of information giving us reasonable belief that a criminal offence involving a threat to life or safety has occurred or is likely to occur, we will notify the appropriate authorities in the relevant EU Member State.

10.3 California Consumer Privacy Act (CCPA)

This Section 10.3 applies to Business Users who are subject to the CCPA as amended by the CPRA and who upload to the Service Content that contains Personal Information of California consumers ("California Input").

Service Provider Relationship: With respect to California Input, the Company acts as a "Service Provider" and the Business User acts as a "Business." The Company shall process California Input only for the purposes specified in this Agreement and shall not sell, share, or use California Input for its own commercial purposes outside the scope of this Agreement.

Business User Obligations: Business Users uploading California Input represent and warrant that they have provided all required notices to, and obtained all required consents from, California consumers whose Personal Information is contained in the Content.

Compliance Verification: The Business User may, upon reasonable written notice of at least 30 days and no more than once per year, request that the Company provide documentation demonstrating its compliance with this Section 10.3.

11. India — Digital Personal Data Protection Act, 2023

The Company is committed to complying with the Digital Personal Data Protection Act, 2023 ("DPDP Act") as its implementing rules come into force:

• We process your Personal Data only for the purposes described in this Agreement and our Privacy Policy.
• We will appoint a Consent Manager or designated Data Protection contact as required under the DPDP Act.
• Pending formal rules, you may raise grievances at contact@clipcaption.io and we will respond within 30 days.
• We will obtain consent in the manner prescribed by the DPDP Act's rules as they are notified, and will update this Agreement accordingly with 15 days' notice.

12. Mobile Application Terms

12.1 General Mobile Terms

To use any Mobile App, you must have a compatible mobile device and a current operating system version supported by the Mobile App. You are solely responsible for any data charges incurred through your wireless or mobile data provider in connection with your use of the Mobile App.

You may not: (a) modify, disassemble, decompile, or reverse engineer the Mobile App; (b) rent, lease, loan, sublicense, distribute, or otherwise transfer the Mobile App to any third party; (c) make copies of the Mobile App; or (d) remove, circumvent, or disable any security-related features of the Mobile App.

12.2 Apple App Store

This Agreement is solely between you and the Company. Apple, Inc. ("Apple") is not a party to this Agreement and is not responsible for the Apple-Sourced Software or its content. Your use of the Apple-Sourced Software must comply with Apple's App Store Terms of Service. Apple has no obligation to provide maintenance, support, or warranty services for the Apple-Sourced Software. Apple is not responsible for any product liability claims or claims arising under consumer protection legislation. Apple and its subsidiaries are third-party beneficiaries of this Agreement as it relates to your licence of the Apple-Sourced Software.

12.3 Google Play Store

This Agreement is solely between you and the Company. Google, Inc. ("Google") is not a party to this Agreement. Your use of the Google-Sourced Software must comply with Google's then-current Google Play Store Terms of Service. Google is only a provider of the distribution platform. The Company, not Google, is solely responsible for the Google-Sourced Software and its content. Google is a third-party beneficiary of this Agreement as it relates to the Google-Sourced Software.

13. Privacy Policy

Our Privacy Policy, available at clipcaption.io/privacy, governs our collection, use, storage, and disclosure of your Personal Data and is incorporated into this Agreement by reference. In the event of any conflict between the Privacy Policy and Section 8 of this Agreement regarding Interaction Data and AI training, Section 8 shall govern.

14. Claims Limitation Period

TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE USE OF THE SERVICE OR THIS AGREEMENT MUST BE FILED WITHIN ONE (1) YEAR AFTER THE DATE ON WHICH THE CLAIM OR CAUSE OF ACTION AROSE. ANY CLAIM NOT FILED WITHIN THAT PERIOD IS PERMANENTLY BARRED.

This limitation does not apply where it is prohibited by applicable law, including consumer protection legislation in your jurisdiction.

15. Term and Termination

This Agreement is effective from the date you first use the Service and continues until terminated. The Company may suspend or terminate your access at any time, with or without cause, including for breach of this Agreement, non-payment, or suspected fraudulent activity.

You may terminate this Agreement at any time by ceasing all use of the Service, cancelling your Subscription Plan, and deleting your account. Refund eligibility on termination is governed by Section 4.4.

Sections 5, 7, 8 (data already collected), 9, 14, 16, 17, 18, and 19 survive termination of this Agreement.

16. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, OR NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR HARMFUL COMPONENTS.

AI-GENERATED CAPTIONS AND TRANSCRIPTS MAY CONTAIN ERRORS, OMISSIONS, OR INACCURACIES. YOU ARE SOLELY RESPONSIBLE FOR REVIEWING AND VERIFYING AI-GENERATED OUTPUT BEFORE PUBLICATION, BROADCAST, OR COMMERCIAL USE. THE COMPANY ACCEPTS NO LIABILITY FOR ERRORS IN AI OUTPUT.

17. Limitation of Liability

17.1 General Cap

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THIS AGREEMENT OR YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE COMPANY'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THIS AGREEMENT IN ANY TWELVE-MONTH PERIOD SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) INDIAN RUPEES FIVE THOUSAND (₹5,000).

17.2 Business Users

Business Users acknowledge that the limitations in Section 17.1 reflect a reasonable allocation of risk between commercial parties and form an essential basis of the bargain. Business Users accessing the Service under a separate commercial agreement should refer to that agreement for modified liability terms.

17.3 Statutory Rights

Nothing in this Section limits liability that cannot be excluded by law, including liability for death or personal injury caused by negligence, fraud, or rights you have under applicable consumer protection laws.

18. Indemnification

18.1 By You

You agree to indemnify, defend, and hold harmless the Company and its directors, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your Content or Output; (c) your breach of this Agreement; (d) your violation of any applicable law or third-party right; or (e) any claim that your Content infringes a third party's intellectual property rights.

18.2 Business User Additional Obligations

If you are a Business User using the Service to process Content on behalf of clients or end users, you additionally indemnify the Company against claims arising from: (a) your clients' or end users' Content; (b) failure to obtain necessary consents from your clients or end users (including consents required under CCPA, GDPR, or DPDP Act); and (c) any resale or provision of Service outputs in violation of Section 3.2.

19. Dispute Resolution and Arbitration

19.1 Governing Law

This Agreement is governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

19.2 Informal Resolution

Before commencing any formal dispute resolution, you agree to first contact us at contact@clipcaption.io with a written description of your dispute. The parties will attempt to resolve the dispute in good faith within sixty (60) days of receipt ("Informal Resolution Period"). Any applicable limitation periods and filing deadlines are tolled during the Informal Resolution Period.

19.3 Binding Arbitration

If the dispute is not resolved during the Informal Resolution Period, it shall be referred to and finally resolved by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (India), as amended. The arbitration shall be:

• Conducted by a sole arbitrator mutually agreed upon by the parties, or appointed by the relevant appointing authority if the parties cannot agree within 30 days.
• Seated in Hyderabad, Telangana, India.
• Conducted in the English language.
• Confidential: all proceedings and awards shall be kept strictly confidential, except as necessary to enforce an award or as required by law.

19.4 Exceptions to Arbitration

Either party may seek emergency or interim relief (including injunctions) from any court of competent jurisdiction without waiving their right to arbitration. Claims within the jurisdiction of consumer forums under the Consumer Protection Act, 2019 (India) are not subject to this arbitration clause.

19.5 Individual Claims Only — Class Action Waiver

ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY CLASS OR REPRESENTATIVE PROCEEDING. IF THIS WAIVER IS FOUND UNENFORCEABLE, THE ARBITRATION AGREEMENT SHALL BE NULL AND VOID WITH RESPECT TO THAT CLAIM.

19.6 Court Jurisdiction for Non-Arbitrable Matters

For any dispute not subject to arbitration under this Section, the courts of Hyderabad, Telangana, India shall have exclusive jurisdiction, and the parties submit to the personal jurisdiction of those courts.

19.7 EU and Consumer Users

If you are an EU consumer, you retain the right to bring proceedings in the courts of your country of residence and to refer disputes to a certified out-of-court dispute settlement body in your EU Member State. If you are an Indian consumer, you retain the right to approach consumer forums under the Consumer Protection Act, 2019.

20. General Provisions

20.1 Updates to This Agreement

We may update this Agreement from time to time. For material changes (including changes to Sections 8, 10, 17, or 19, or to pricing), we will provide at least 15 days' advance notice via email or a prominent in-app notice. Your continued use of the Service after the effective date constitutes acceptance of the updated Agreement. If you do not accept changes, you must stop using the Service before the effective date.

20.2 Severability

If any provision of this Agreement is found unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions continue in full force. Exception: if the class action waiver in Section 19.5 is found unenforceable with respect to a particular claim, the arbitration agreement shall be void for that claim.

20.3 Entire Agreement

This Agreement, together with the Privacy Policy and any separate commercial agreement for Business Users, constitutes the entire agreement between you and the Company with respect to the Service and supersedes all prior agreements, understandings, and representations.

20.4 No Waiver

Failure by the Company to enforce any right or provision of this Agreement will not constitute a waiver of that right or provision.

20.5 Assignment

You may not assign or transfer this Agreement or any rights hereunder without the prior written consent of the Company. The Company may freely assign this Agreement, including in connection with a merger, acquisition, or sale of assets, provided that the assignee assumes all obligations under this Agreement.

20.6 Force Majeure

The Company shall not be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including natural disasters, pandemics, government actions, power failures, or internet service provider failures.

20.7 Communications

By creating an account, you agree to receive essential service communications (billing notifications, security alerts, material agreement updates). You may opt out of marketing communications at any time via the unsubscribe link in each email or by contacting contact@clipcaption.io. You may not opt out of essential service communications while your account remains active.

20.8 Language

This Agreement is in English. In the event of any conflict between the English version and any translated version, the English version shall prevail.

20.9 Publicity

The Company may identify you or your organisation as a user of the Service in marketing materials unless you notify us in writing at contact@clipcaption.io that you object.

21. Contact Information

By using ClipCaption.io you confirm you have read, understood, and accepted this End User License Agreement.
© 2026 Flashverse Technologies Private Limited · Version 1.4 · 30 June 2026